Support

How do I create an account?

Visit isarud.com and click "Get Started" or download the Isarud app and sign up with your email, Google, or Apple account.

What sanctions lists does Isarud screen against?

Isarud screens against over 32,000 records from OFAC SDN, EU Consolidated, UN Security Council, UK HMT, Canada SEMA, Australia DFAT, World Bank Debarred, and more.

How do I connect my WooCommerce store?

Install the Isarud WooCommerce plugin from the WordPress Plugin Directory (search for "Isarud" or "API Isarud"), activate it, and enter your API key from your isarud.com dashboard. Cloud Sync will automatically synchronize your store data.

Which marketplaces are supported?

Isarud supports 9 platforms: Trendyol, Hepsiburada, N11, Amazon, Pazarama, Etsy, eBay, Shopify, and WooCommerce. You can sync products, orders, and inventory across all of them.

How do subscriptions work across platforms?

Isarud uses a unified subscription system. Whether you subscribe through the website (Stripe), the iOS app (Apple In-App Purchase), or a future Android app (Google Play), your subscription is synchronized across all platforms. You only pay once and get access everywhere.

How do I cancel my subscription?

If you subscribed via the iOS app, go to your device Settings, tap your name, then Subscriptions, and cancel Isarud. If you subscribed via the website, go to isarud.com/dashboard and manage your billing settings. Cancellation takes effect at the end of your current billing period.

Is my data secure?

Yes. All data is encrypted in transit using TLS 1.2+ and at rest on our servers hosted in the EU (Germany). We comply with GDPR and do not sell your data to third parties.

What trade compliance tools are available?

Isarud includes 13 trade compliance tools: HS Code Lookup, AI Product Classification, Consolidated Screening List search, Enhanced Multi-Source Screening, Dual-Use Export Control checks, Rules of Origin Calculator, Document Checklist Generator, Trade Document Generator, Incoterms Cost Calculator, Shipment Tracking, Letters of Credit management, Trade Analytics, and Export Guides for 20 countries.